31 January 2014
During a routine inspection
Staff received appropriate professional development. There was evidence that staff had attended mandatory training courses including basic life support, child protection and infection control.
There were systems in place to ensure appropriate checks were completed for all staff before they started work at Healthspace.
People were made aware of the complaints system. This was provided in a format that met their needs.
We saw health records and guidance about people's health and support needs were up to date, reviewed regularly and when people's needs changed.