9 April 2019
During a routine inspection
Wildacre provided personal care and support to up to eight people with learning disabilities. There were eight people living there at the time of the inspection. The accommodation is in a rural village in Northamptonshire.
People’s experience of using this service:
The service worked within the principles and values that underpin Registering the Right Support and other best practice guidance. This ensured that people could live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control over their own lives, choice, and independence.
Improvements were required to ensure that the systems in place to monitor the quality of the service and drive improvements were consistently maintained.
People had detailed personalised plans of care in place to enable staff to provide consistent care and support in line with people’s personal preferences, however, these needed to be kept up to date.
The staff were friendly, passionate about their work and caring; they treated people with respect, kindness, dignity and compassion.
People were supported to maintain good health and nutrition and live fulfilled lives. They were protected from the risk of harm and received their prescribed medicines safely.
Staff were appropriately recruited and there were enough staff to provide care and support to people to meet their needs. They had access to the support, supervision and training that they required to work effectively in their roles.
Staff knew their responsibilities as defined by the Mental Capacity Act 2005 (MCA 2005). The provider was aware of how to make referrals if people lacked capacity to consent to aspects of their care and support and were being deprived of their liberty.
Information was provided to people in an accessible format to enable them to make decisions about their care and support.
People knew how to raise a concern or make a complaint and the provider had implemented effective systems to manage any complaints received.
The service had a positive ethos and an open culture. The provider was approachable, understood the needs of the people in the home, and listened to staff and relatives.
The service met the characteristics for a rating of ‘good’ in four of the five key questions we inspected and rating of ‘requires improvement’ in one. Therefore, our overall rating for the service after this inspection was ‘good’.
More information is in the full report
Rating at last inspection: Requires Improvement (published 13 April 2018)
Why we inspected: This was a scheduled inspection.
Follow up: We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned.