Archived: Crystal Care

The provider had some arrangements for gaining consent from people before delivering care.

We spoke with five staff and the provider had suitable arrangements in place in order to ensure that staff were supported in relation to their responsibilities, to enable them to deliver safe care to people at an appropriate standard.

We found that the provider had systems for assessing and monitoring the quality of service.

People using the service and their relatives told us that they were confident that if they had any concerns or complaints they would be sorted out promptly. They said they would speak to staff or the manager if they had any concerns.

There were systems in place for staff recruitment and training was available for staff to do their job.

Not all quality assurance systems in place were effective in monitoring and improving the service.