We carried out a review of the data available to us about Thorpe Hesley Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Thorpe Hesley Practice, you can give feedback on this service.
This practice is rated as Good overall. (Previous rating December 2017–Requires improvement)
The key questions at this inspection are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Thorpe Hesley Practice on 23 October 2018 to follow up on breaches of regulations identified at our inspection on 29 November and 7 December 2017.
At this inspection we found:
The areas where the provider should make improvements are:
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
Please refer to the detailed report and the evidence tables for further information.
The key questions are rated as:
Are services safe? – Requires improvement
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Requires Improvement
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Requires improvement
People with long-term conditions – Requires improvement
Families, children and young people – Requires improvement
Working age people (including those recently retired and students – Requires improvement
People whose circumstances may make them vulnerable – Requires improvement
People experiencing poor mental health (including people with dementia) - Requires Improvement
We carried out an announced comprehensive inspection at Thorpe Hesley Practice on 29 November and 7 December 2017 as part of our inspection programme.
At this inspection we found:
There were processes for managing risks, issues and performance. We found management of health and safety and recruitment procedures required improvement. The practice had recognised most of the areas for improvement prior to the inspection and had employed external companies and implemented recognised improvement tool kits to assist them. However, they had failed to monitor progress to implement action plans and some actions had not been completed to address shortfalls.
The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence based guidelines.
Staff involved and treated patients with compassion, kindness, dignity and respect.
Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
There was a focus on continuous learning and improvement at all levels of the organisation.
The areas where the provider must make improvements are:
Assess monitor and mitigate risks relating to health safety and welfare of patients and others who may be at risk.
Ensure recruitment procedures are established and operated effectively.
Maintain records relating to the management of the practice.
Ensure persons employed are registered with the relevant professional body where such registration is required in relation to the work they perform or the title they take.
Ensure staff have the qualifications, skills, competence and experience which are necessary for the duties performed by them.
Chief Inspector of General Practice