Archived: SWGP Waterside Medical Centre

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective?– Good

Are services caring?– Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at SWGP Waterside Medical Centre on 22nd October 2019 as part of our inspection programme.

At this inspection we found:

• There were systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
• Routine reviews were conducted to ensure care provided was effective, appropriate and that care and treatment was delivered according to evidence-based guidelines.
• Staff involved and treated people with compassion, kindness, dignity and respect.
• Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.
• There was a clear leadership structure and staff felt supported by the management team.
• Policies and procedures were kept under regular review and updated accordingly. There were clear responsibilities, roles and systems of accountability to support effective governance.
• Audit arrangements ensured the quality of services provided was continually monitored and reviewed.

We saw an area of outstanding practice:

• Monthly cervical screening clinics provided during extended access hours at four of the hubs had encouraged patients to participate in screening. This had resulted in an increase in the number of smears performed. For example, 18 procedures had been carried out in April 2019. The clinics saw this increased over four months to 35, 45, 64 and 61 accordingly.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care