The Willows

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were able to access care in ways that met their personal circumstances and protected equality characteristics, when they needed it. People’s preferences and choices were respected. People's communication needs were known and understood by staff. People were not restricted and were able to access the community for leisure and access resources available to support a healthy and fulfilling life.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were able to have visitors as they wanted and some people enjoyed visiting and staying with their families. Maintaining links with families was important to people. People benefited from a number of outings, holidays and activity outside of the service. Some people attended a local church each week. People had their health and welfare needs attended to. For example, they were included in any screening services and annual health checks. This included bowel screening and regular dental appointments.

Staff were committed to upholding people’s rights they understood the importance of people not being restricted due to their health or disability. A staff member told us, “I feel the organisation has and demonstrated the right mindset for looking after people and up-holding rights for people. For example, [Person] had a new wheelchair that changed [their] sitting position that gave [them] more freedom of movement to do things for [themself].” Other staff told us about outings and holidays that people had enjoyed. This had included a holiday to Paris Disney land. Another staff member told us about people enjoying the local community. “One place allows us to bring our own cups for coffee that they fill up and this supports people’s independence when drinking.”

The organisation had a minibus to use and when the availability of a driver was limited an appropriate taxi service was used. There was a visiting procedure and the organisation was updating this in line with a recent change to legislation. Equipment was available within the service to ensure people could be bathed appropriately and moved safely. The kitchen/dining room provided enough space for communal living. Rooms were very personalised and individual. The organisation was committed to supporting people’s individual activity and promoting people’s level of well-being. They were developing this further in the service with a new registered manager being given this as an area for development.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.