21 June 2012
During a routine inspection
The clinic was located in a convenient location on the High Street near to the town centre. However the building design and frontage does not make the purpose of use known to the public to ensure people's privacy.
There was a reception area at the front which had been made welcoming for people using the service. There was a range of sexual health information leaflets and booklets available and also information about other health services relevant to young people.
People told us that the staff were friendly and approachable.
Staff were knowledgeable and approachable. They had received a wide range of training so they had up to date knowledge and skills in order to support and advise people.
Robust procedures were in place to ensure that people's confidentiality was respected and maintained and staff could tell us what they would do to keep people safe from harm.
There were systems in place to monitor how the service was run to ensure people received a quality service.