- Homecare service
Supreme Care Services Limited
Report from 12 February 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 14 Feb to 19 Feb 2024. We assessed a total of 19 quality statements from the safe, effective, caring, responsive and well-led key questions and found areas of good practice. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. The assessment of these quality statements indicated areas of good practice since the last inspection and our overall rating remains good. Supreme Care Services (Caterham) is a domiciliary care agency providing personal care people in their own homes who have care needs, such as deteriorating mobility, health conditions and people that are living with dementia. The assessment was carried out remotely. We found that since the last inspection the leadership team had developed a clear oversight of the service, had reinforced a positive culture amongst the workforce and had identified ways in which improvements could be made. Staff were skilled and their well being was supported within an inclusive workplace. There were processes in place which facilitated prompt information sharing and promoted peoples involvement, choice and control in the care they received. Staff understood how to keep people safe and reported concerns for peoples safety if they had concerns. There were systems in place to protect people from abuse. Staff were recruited safely and were provided with an induction and training programme which supported them to be well equipped for the role.
People's experience of this service
People told us they felt safe and that staff were knowledgeable and experienced in their jobs. People had built up good relationships with their care staff and told us they felt involved in how their care was delivered, being supported to exercise choice and control. People told us they felt the service had taken time to get to know them well and listened to their feedback. They had faith in the management and gave positive feedback about the leadership and office team.