About the service
Respectful Care is a domiciliary care provider providing personal care to people living in their own homes, so they can live as independently as possible.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. There were 23 people receiving regulated care activity at the time of the inspection.
People’s experience of using this service and what we found
People were very complimentary about the registered manager and care staff.
There were enough staff to effectively meet the current packages of care which supported people’s needs. People were supported by staff who had the knowledge and skills to ensure they were safe from harm. Risk assessments had been completed; to assess and reduce any risks associated with required support. Staff were recruited in line with best practice. Medicines were managed safely, and staff ensured clear infection control practices. The provider had reflected on incidents, and lessons had been learned.
People were supported by a regular team of care staff, they said they generally received their calls on time. People were confident care staff had received appropriate training to meet their needs; this was in line with best practice and current guidelines. When people required support with their nutritional needs this was recorded and reflective of the individual’s needs.
The care was provided by kind and caring staff and people told us they treated them with respect. Care plans reflected the individuals needs and any communication needs were identified and supported along with any cultural or religious needs. Care staff understood the importance of respecting people’s diverse needs and promoting independence.
The provider worked in partnership with other agencies to make sure people received the right care and support. Health care was promoted, and staff worked in partnership with health and social care professionals.
The provider ensured that any complaints had been responded to, and people and staff were encouraged to give feedback.
There was a range of improvements made by the management team since the last inspection, to demonstrate the service was now well led. Auditing and quality assurance processes were more robust and the service was now working within the principles of the Mental Capacity Act. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Requires Improvement (published 19 September 2018).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.