Updated 1 August 2024
Date of assessment: 12 August to 24 September 2024. We carried out 3 site visits to the registered office, all of which the registered manager did not attend to support with the assessment. The registered manager would not engage with us throughout the assessment. The registered manager had left the business manager in charge of the service in their absence, but they were not given permission by the provider or registered manager to have access to records or systems, which meant we were unable to gather sufficient evidence to assure ourselves that the service was safe. Systems were not in place to ensure there was a positive culture within the service. The registered manager did not demonstrate they had the experience, capability and integrity to ensure care and support could be delivered safely and that risks were well managed. The oversight was poor and inadequate and there were no systems or processes in place. The registered manager failed to ensure that risks to people’s health and well-being were well managed and mitigated, which left people at risk of harm. We could not be assured that people were treated with kindness, compassion and dignity. We found 7 breaches of the legal regulations in relation to person-centred care, dignity and respect, safeguarding, safe care and treatment, consent, fit and proper persons employed and governance. This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.