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Archived: Paddington Medicentre

Reports


Inspection carried out on 8 November 2013

During a routine inspection

We spoke with one person who used the service, looked at the results of two �mystery shop� reports, the results of a feedback survey conducted in May 2012 and seven feedback forms from August to November 2013. People were satisfied with the care and treatment they had received. They felt the procedures had been explained well and found the written information provided comprehensive. Consent had been obtained by the most appropriate person.

Care was planned in a way to ensure people's safety. People were assessed by the doctor to determine whether the treatment requested would be suitable. People were given advice and information. There were procedures in place to deal with medical emergencies.

People who use the service were protected from the risk of abuse because the provider had suitable arrangements in place to safeguard people.

There was a complaints policy in place and people were given information on how to make a complaint. The person we spoke with and the results from the staff survey was complimentary about staff.

Inspection carried out on 26 November 2012

During a routine inspection

We were unable to speak with people using the service as no one had an appointment during our visit. We saw feedback from the last report from May 2012 from a patients' survey. People were positive about their experience of Paddington Medicentre. They valued a quick and convenient appointment system and said that staff were helpful, explained their condition and treatment and involved them in making decisions. One person had commented that "their health had improved 100%".

Staff were well trained for their roles and received supervision and appraisal. They were supported by the provider's systems and policies. There were processes to assess each person's suitability prior to any treatment. There were effective systems in place to reduce the risk and spread of infection. Staff had been trained in infection control and for emergency situations. The provider had systems to review and monitor the quality and safety of the service provided.

In this report the name of a registered manager appears who was not in post and not managing the regulated activities at this location at the time of the inspection. Their name appears because they were still a registered manager on our register at the time.