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Archived: Paddington Medicentre

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Inspection report

Date of Inspection: 26 November 2012
Date of Publication: 1 December 2012
Inspection Report published 1 December 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We carried out a visit on 26 November 2012, talked with staff and received feedback from people using comment cards.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

People who use the service were asked for their views about their care and treatment and they were acted on. People were encouraged to give their feedback about the service and this was positive.

The provider took account of complaints and comments to improve the service. We saw that there was a system for logging and responding to complaints. The provider reviewed complaints and incidents using its clinical governance process and then fed back to staff at the Medicentre.

Decisions about care and treatment were made by the appropriate staff at the appropriate level. There was evidence that clinical audits were undertaken. Staff met to review and monitor the quality of the service provided.