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Archived: Paddington Medicentre

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Inspection report

Date of Inspection: 26 November 2012
Date of Publication: 1 December 2012
Inspection Report published 1 December 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We carried out a visit on 26 November 2012, talked with staff and received feedback from people using comment cards.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We were unable to speak with people using the service at this location as no one had an appointment during our visit. We saw recent feedback forms which demonstrated that people were positive about their experience of staff at this location. In the last completed report compiled from feedback in May 2012 we saw that more than 97% of people would be happy to see the same doctor again.

Staff received appropriate professional development. All staff had annual performance appraisals and their training needs were linked to this appraisal. There were processes in place for staff to receive supervision. New staff received induction training and all staff undertook the provider’s annual mandatory training.

The lead clinician, who was also the registered manager, undertook annual appraisals using the Independent Doctors’ Federation appraisal system. She also undertook the provider’s mandatory training, which included safeguarding and resuscitation, as well as further relevant training, such as updates on travel vaccinations. She received supervision from the provider’s clinical lead. The registered managers and lead doctors from the registered Medicentre locations met regularly to support each other and discuss their practices.