We spoke with people about the care and treatment they received. They told us that they liked the practice and had been "happy to come here for many years." They told us they were always included in discussions about their treatment and were always clear about cost of treatment.During the inspection we spoke with staff and looked at patient records, staff records, policies and procedures. Staff we spoke with told us that they enjoyed working at the service.
We found that there the practice provided a clean environment for treating patients and equipment used was satisfactorily maintained.
We found that the practice provided almost all of the mandatory training for staff, and ensured this was kept up to date. Where there were shortfalls, such as Mental Capacity Act (2005) and Safeguarding Vulnerable Adults, the practice manager assured us that they would take steps to rectify this. Staff recruitment was in need of updating to ensure all staff were in receipt of a Criminal Records Bureau (CRB) check.
We saw that records were stored securely, and were well maintained and appropriately completed.