11 November 2013
During a routine inspection
People were involved in their assessment of needs and the development of their care plan. People's views were taken into account and they were therefore able to influence the delivery of their service.
Appropriate checks were undertaken when new staff started working for the service.
There were systems in place to monitor and assess the quality of the service. People were given the opportunity to complete an annual customer satisfaction questionnaire. We saw the results of the questionnaires completed in October 2013 and noted people had a high level of satisfaction with the service.
People were aware of how they could raise any concerns and suitable arrangements were in place to respond to any complaints. None of the people spoken with had any concerns about the service.