5 November 2012
During a routine inspection
Some relatives that we spoke with were very complimentary about the care and treatment staff provided and told us they were always made welcome when they visited. We also spoke with a visiting healthcare professional. They told us that staff were very responsive to the health needs of people who lived at the home and sought advice when it was relevant to do so.
We found that the staff had a good understanding of the needs of the people they cared for and respected their privacy and dignity. This was confirmed in practice when we observed the care and support that people received. We found that the staff received regular training, including training in the protection of vulnerable adults and they were supported in their roles.
Residents and relatives meetings were held regularly and issues raised were considered and action was taken where appropriate to do so. We also found that people could give feedback about their experiences of the service on a more informal basis through the duty manager who was available during daytime hours.
Regular quality checks were in place and the results were used to inform improvements to the service.