The Care Quality Commission
  • Doctor
  • Independent doctor

Archived: Park Practice

Park Health Centre, Hull, North Humberside, HU9 3JA (01482) 344190

Provided and run by:
HCRG Care East Riding LLP

All Inspections

25 September 2013

During a routine inspection

Patients were supported in promoting their independence; we were told by the registered manager that a 'community dermatology information guide' was sent to patients with each appointment letter. The patient information leaflet contained complaint contact details, feedback requests and translation services for none English speakers.

Patient's needs were assessed and their treatment was delivered in line with their individual treatment plan. We saw that information in relation to patient's medical history, examinations and follow ups were all recorded on a computerised system.

The health care assistant we spoke with said, 'I have completed safeguarding adults and safeguarding children courses.' The GP explained, 'I have not had to make a safeguarding referral for the service as yet but have for my own practice so I am aware of the process and would use it if the need arose.'

There were effective systems in place to reduce the risk and spread of infection. We saw that personal protective equipment was used appropriately. Hand washing facilities were available with surgical elbow taps as well as dispensable soap and sanitizers.

A patient we spoke with said, 'If I had any issues I would discuss them with the GP but I haven't had to.' Another patient told us, 'I've never had anything to complain about but the details about who to complain to are provided in the paperwork I have been given.'

14 December 2012

During a routine inspection

As Assura LLP operated a mobile dermatology service, carrying our regular clinics in different locations, we visited the head office to look at records and speak with management as well as visiting a clinic being held at a location. People we spoke with at the clinic told us that the service was good, appointments suited their needs and although two people felt they sometimes waited longer than they should on arrival, neither felt this was a constant issue.

We found the provider had a system for gaining consent from patients, including particular procedures for gaining consent from children and adults who did not have capacity. Patient records included assessments, treatment plans and reference to appropriate guidance to ensure the care offered was appropriate.

The provider had contracts with the owners of the buildings where clinics took place, ensuring buildings, equipment and infection control related issues reflected their obligations under Care Quality Commission registration. Staff were recruited appropriately and they provided training, supervision and support. The provider had a complaints procedure that was fit for purpose and allowed the provider to learn and improve from consideration of unfortunate incidents.