The Care Quality Commission
  • Doctor
  • Independent doctor

Archived: Riverside Surgery

Barnard Avenue, Brigg, South Humberside, Lincolnshire, DN20 8AS (01652) 650131

Provided and run by:
HCRG Care East Riding LLP

All Inspections

4 September 2013

During a routine inspection

Patients who used the service expressed their views and were involved in making decisions about their care and treatment. We saw evidence that patients who used the service received pre-operative information before any treatment was received, this allowed informed decisions to be made.

Patients we spoke with made comments about the service they had received, 'It's great to have this service locally', 'The care I have received has been excellent' and 'The consultant has time to talk to me and answer my questions which has put me at ease.'

The lead nurse we spoke with said, 'I am the safeguarding lead, we have safeguarding documents that we take to each clinic, they have contact numbers and other information that we might need.'

There were effective systems in place to reduce the risk and spread of infection. We saw that personal protective equipment was used appropriately. Hand washing facilities were available with surgical elbow taps as well as dispensable soap and sanitizers.

The registered manager told us, 'We have not received any complaints about the clinic at the Riverside Surgery but any complaints we have had about other clinics we have used to improve the overall service we provide.'

14 December 2012

During a routine inspection

As Assura LLP operated a mobile dermatology service, carrying our regular clinics in different locations, we visited the head office to look at records and speak with management as well as visiting a clinic being held at a location. People we spoke with at the clinic told us that the service was good, appointments suited their needs and although two people felt they sometimes waited longer than they should on arrival, neither felt this was a constant issue.

We found the provider had a system for gaining consent from patients, including particular procedures for gaining consent from children and adults who did not have capacity. Patient records included assessments, treatment plans and reference to appropriate guidance to ensure the care offered was appropriate.

The provider had contracts with the owners of the buildings where clinics took place, ensuring buildings, equipment and infection control related issues reflected their obligations under Care Quality Commission registration. Staff were recruited appropriately and they provided training, supervision and support. The provider had a complaints procedure that was fit for purpose and allowed the provider to learn and improve from consideration of unfortunate incidents.