We carried out a review of the data available to us about Fusco Browne Healthcare Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Fusco Browne Healthcare Limited, you can give feedback on this service.
Fusco Browne Healthcare Limited is a domiciliary care service located in Sheffield. It provides personal care to people living in [their own houses and flats. Not all people using the service were receiving a regulated activity. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, there were approximately 160 people using the service.
People's experience of using this service and what we found
People who used the service said they felt safe. Staff were recruited safely and there were enough staff to provide people’s care. People confirmed personal protective equipment (PPE) was always worn by staff when delivering their care. Medicines were managed safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice. Staff told us enough training was available to support them in their roles, with ongoing supervision also provided.
We received positive feedback from people who used the service and relatives about the care provided. There were systems in place for people who used the service and staff to provide feedback about their care through audits, surveys and meetings. Staff spoken with during the inspection told us they felt the service was well-led and enjoyed their roles.
Rating at last inspection
The last rating for this service was good (published July 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service remains good. This is based on the findings at this inspection. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Fusco Browne Healthcare Limited on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect. For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Fusco Browne is a small domiciliary care service registered to provide personal care for people living in their own homes in the community. At time of the inspection the service was providing a home care service to 13 people.
There was a manager at the service who was registered with CQC, but they had recently left the service. They were in the process of cancelling their registration. A new manager had been appointed and had been working at the service for approximately a month. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
We saw there was sufficient staff to provide regular care workers to people using the service. People received care from the same group of care workers. People we spoke with were satisfied with the quality of care they had received and made positive comments about the staff.
Relatives we spoke with were satisfied with the quality of care their family member had received. Relatives also made positive comments about the staff and the senior managers.
Staff had undertaken safeguarding training and so they understood their role and responsibilities in keeping people safe from harm.
We saw people were cared for by suitably qualified staff who had been assessed as safe to work with people.
There were systems in place to ensure people received medicines at the time they needed them.
People had risk assessments in place, to ensure that potential risks to people were managed and minimised whilst still promoting independence.
The service had a process in place for staff to record accidents and untoward occurrences. The nominated individual told us the occurrences were monitored to identify any trends and prevent recurrences where possible.
We saw the service was in the process of reviewing their care planning documentation. We saw the level of detail varied in people’s care plans. We saw some care plans were very detailed and person centred.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.
Staff were supported to deliver care and treatment safely and to an appropriate standard. Staff had undertaken relevant training to ensure they had the skills and knowledge to carry out their roles.
We saw there was a robust complaints process in place at the service. Concerns were recorded, responded to and action taken to address those concerns.
The leadership and culture of the service promoted the delivery of high quality care.
People and relatives we spoke highly of the staff and the service as a whole.
There were regular checks completed by senior staff to assess and improve the quality of the service provided.
The service sought the views of people and their representatives to continuously improve the service.