Updated 3 August 2023
The White Rose Surgery independent doctors service operates from:
Exchange Street, South Elmsall, Pontefract, West Yorkshire, WF9 2RD.
We visited this location as part of the inspection.
The Phoenix Health Solutions Limited at The White Rose Surgery is registered with the Care Quality Commission to deliver the following regulated activities:
• Diagnostic and screening procedures
• Treatment of disease, disorder or injury
• Surgical procedures
The provider delivers a range of activities for NHS patients who are referred either directly through themselves or via a sub-contract with another registered independent provider.
Services provided under their own Any Qualified Provider (AQP) contract commissioned by NHS West Yorkshire Integrated Care Board include:
- Direct Access Adult Hearing Loss
- Minor Hand Surgery–Carpal Tunnel Service
- Gastroenterology
- Ophthalmology
- Physiotherapy Services
Care includes diagnostics, day care, outpatient clinics and aftercare.
Services provided under the NHS standard sub-contract to increase waiting list capacity include:
- Gynaecology
- Urodynamics for bladder and incontinence issues.
- General surgery which includes minor procedures requiring local anaesthetic on a day care basis.
- Pain management.
- Oral and maxillofacial
- Ultrasound for gynaecology services.
- Nerve conduction.
- Ear Nose and Throat, diagnosis and management (non-aesthetic).
- Neurology
- Haematology
- Endocrinology
- Colorectal
- Ophthalmology
The provider delivers services from modern facilities. Parking, including parking for those with mobility issues, is available at a car park next to the location.
Services delivered under their own AQP were for patients who were aged 18 years or over. Services delivered under the sub-contract include patients who are under the age of 18, as well as adults.
Patients are drawn in general from the Wakefield area.
In addition to consultation facilities the service has an operating theatre, recovery area, audiology facilities and an endoscopy suite. Home visits are available as part of the adult hearing service.
The service operates 7 days a week from 8am till 6pm.
The service is staffed by 4 directors, 3 heads of service, 1 head of operations, 1 business support manager, 1 assistant business support manager, 2 nurses, 2 health care assistants, 11 ward clerks and 1 medical secretary. Other staff including consultants and other clinicians are provided on a contractual or agency basis.
The service has a web presence at www.phoenixhealthsolutions.co.uk
How we inspected this service
Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.
This inspection was carried out in a way which enabled us to spend a minimum amount of time on site.
Before visiting the service’s locations, we looked at a range of information that we hold about the service. We reviewed information submitted by the service in response to our provider information request and undertook interviews with staff both prior to the inspection visit and during our visit. Before and during our visit, we reviewed documents and clinical records, and made observations relating to the service and the locations it was delivered from.
This was a focused inspection, and we examined the following 3 questions:
- Is it safe?
- Is it effective?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.