About the service: Limitless Home Care Limited is a domiciliary care service which is registered to provide personal care to people in their own homes. Staff provide personal care and support to people at pre-arranged times. There were 20 people receiving care and support on the day of the inspection.People’s experience of using this service:
Staff understood how to protect people from the risk of harm. People had not experienced any missed calls. People received care from a consistent team of staff. People received their medicines as needed.
People’s consent to care was sought and they were happy with the support they had with their meals and risks related to people’s dietary needs were known.
Recruitment processes were in place to ensure staff were safely recruited. Staff wore aprons and gloves to prevent the spread of infections. Systems were in place to analyse any accidents or incidents for patterns and trends.
Staff knew people well and had received training which provided them with the skills to support people safely and effectively. Staff felt supported in their role and were kept up to date with changes in people’s care needs.
People, staff and relatives were positive about the service, their views were sought and reflected positive experiences. The provider carried out regular checks and audits on the service to ensure people received a good service.
Rating at last inspection: This was the first inspection since the service registered in July 2017
Why we inspected: This was a planned inspection which took place on 22 May 2019.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.