Archived: Pro-vida Care - Lichfield

Updated 19 April 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

One inspector carried out this inspection, supported by an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type:

Pro-vida Care is a domiciliary care agency. It provides personal care to people living in their own home.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service five working days' notice of the inspection visit because we needed to arrange telephone calls to people using the service and their relatives. Inspection site visit activity started on 19 March 2019 and ended on 26 March 2019. It included telephone calls to people using the service and their family members. We visited the office location on 26 March 2019 to see the registered manager and care staff, and to review care records, policies and procedures.

What we did:

We looked at information we held about the service including notifications they had made to us about important events. We reviewed the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We also considered other information sent to us, for example from the local authority and members of the public. We used all this information to plan our inspection.

Before we visited the provider's office, we spoke with two people who used the service, and five relatives. During our office visit, we spoke with two members of care staff, and the registered manager, who is also the provider. We reviewed three people's care records, policies and procedures and records relating to the management of the service, including training records and two staff recruitment files.

Updated 19 April 2019

About the service:

Pro-vida Care is a domiciliary care service that was providing personal care to people living in Tamworth, Lichfield and surrounding areas. At the time of our inspection visit, the service was providing personal care support to approximately 17 people.

People’s experience of using this service:

People were protected from the risk of harm by staff who understood their responsibilities to identify and report any signs of potential abuse. However, improvements were needed to ensure the provider systems were fully engaged with local safeguarding arrangements and all concerns were referred for investigation when needed.

People were involved in decisions about their care and were happy that staff respected their individual routines. People’s diversity was recognised and promoted by the staff.

Risks associated with people’s care and support were managed safely. When needed, people received support to take their medicines as prescribed. Improvements were needed to ensure care documents accurately reflected people’s needs. The provider followed safe recruitment procedures and staff were trained and supported to meet people’s changing needs.

People were supported by kind and caring staff who respected their privacy and dignity and promoted their wellbeing. Staff listened to people and encouraged them to maintain their independence. Where required, people were supported to have enough to eat and drink to maintain their health and wellbeing. They were also supported to access other health services when needed.

People and their relatives were complimentary about the service. They knew how to raise concerns and complaints and there were systems in place to capture people’s views on how the service could be improved.

There were systems in place to monitor and improve the service. Staff felt supported and valued by the provider.

Rating at last inspection: This is the first ratings inspection of the service.

Why we inspected: This is our first planned inspection of the service.

Follow up: Going forward, we will continue to monitor this service. We will revisit in line with our inspection programme for services rated Good.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk