12 June 2019
During a routine inspection
We carried out an announced comprehensive inspection at Southampton Travel Health Clinic Limited as part of our inspection programme on 12 June 2019.
Southampton Travel Health Clinic Limited offers a range of services including, a full immunisation service, anti-malarial medication, selected blood tests for visa purposes, blood tests for antibody screening and a range of travel health related products.
The service is registered with the Care Quality Commission to provide the following regulated activities. Diagnostic and screening procedures and Treatment of disease, disorder or injury at 79 Bedford Place, Southampton, Hampshire. SO15 2DF. There is a nominated individual from the parent company (Vaccination UK Ltd).
The lead specialist nurse is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Eight clients provided feedback about the service. All comments were positive about the services provided, ease of appointments and caring way in which staff dealt with clients.
Our key findings were :
- There was an effective system to manage infection prevention and control.
- The provider conducted safety risk assessments. It had appropriate safety policies, which were regularly reviewed and communicated to staff.
- Individual care records were written and managed in a way that kept clients safe.
- Clients’ immediate and ongoing needs were fully assessed. Where appropriate this included their clinical needs and their mental and physical wellbeing.
- Staff recognised the importance of people’s dignity and respect.
- Clients had timely access to initial assessment and treatment.
- Staff felt respected, supported and valued. They were proud to work for the service.
- Information about how to make a complaint or raise concerns was available.
- Leaders worked closely with staff and others to make sure they prioritised compassionate and inclusive leadership.
- Staff were aware of and understood the vision, values and strategy and their role in achieving them.
- Staff understood the requirements of legislation and guidance when considering consent and decision making.
The areas where the provider should make improvements are:
The provider should review cleaning schedules for the contracted cleaning company and equipment used by them.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care