16, 27 January 2014
During a routine inspection
We spoke to people who used the service as a day care provision. These people did not receive personal care. One person said 'They have helped me and bent over backwards. Another person said 'The staff are brilliant with the clients." We found the staff routinely asked for consent from the people before they offered any care.
We spoke with staff who delivered services at the time of the inspection, and who may have been required to deliver person care if anyone needed it. They were clear they knew the people they cared for, their needs and how these should be met.
We saw that records were not correctly stored to protect people's privacy.
We found the manager had not carried out sufficient checks on staff to make sure they were of good character and were suitably qualified, skilled and experienced.