Pilling Nursing Home

Updated 3 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. We also received information of potential concern about infection prevention. This was a targeted inspection looking at the infection prevention and control measures the provider had in place.

We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 11 February 2022 and was unannounced.

Updated 3 March 2022

About the service

Pilling Nursing Home is a residential care home providing personal and nursing care to up to 32 people. At the time of the inspection, 24 people were living at the home.

People’s experience of using this service and what we found

People felt safe and told us staff were available when they needed them. Before the inspection, we had received detail of concerns about a person leaving the home when they were subject to supervision and some fire safety matters. These were raised with the registered manager at the time. During the inspection, we noted the concerns had been completely addressed.

Staff had completed safeguarding training and knew how to protect people from the risk of abuse and harm. The registered manager recruited staff safely. People’s medicines were administered and managed safely. Staff followed safe infection prevention and control practices and adhered to Government guidance on COVID-19. The safety of the home environment and essential equipment was checked regularly.

The registered manager and staff were clear about their responsibilities. They prioritised providing people with good quality care and support which met their needs. The service worked in partnership with a number of community and specialist agencies to ensure people received any support they needed. People’s views about the service were sought and listened to. People, relatives and staff felt the service was well managed. The registered manager and provider completed regular checks to ensure appropriate standards of quality and safety were being maintained.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was Good (published 31 May 2018).

Why we inspected

We received details of some safety concerns before the inspection. Although these matters had been raised with the registered manager, a decision was made for us to inspect and examine those risks. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. During inspection, no areas of concern were identified in the other key questions. Therefore, we did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can effectively respond to COVID-19 and other infection outbreaks.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information, we may inspect sooner.