Northwood Nursing & Residential Care

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

For this key question we assessed 1 quality statement relating to planning for the future. The service was responsive. People who were approaching the end of their life had their support wishes respected.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not speak with anyone about their future, including at the end of their life.

Staff worked closely with families to make sure people’s end of life wishes were known and respected. Systems were in place which ensured people were comfortable and pain free. Staff told us they had received training to enable them to provide compassionate end of life support. The provider told us they supported extended or continuous visits so family and friends could be with loved ones when they were approaching the end of their lives. One bedroom, had a bed settee to make visitors feel more comfortable, should they wish to stay overnight.

The provider ensured suitable medicines were onsite when people had been identified as approaching the end of their life. These medicines may be used to control pain or shortness of breath throughout an illness or at the end of life. Care plans identified if there was a ‘DNACPR’ in place. DNACPR stands for 'Do not attempt cardiopulmonary resuscitation (CPR)'. It means that if a person has a cardiac arrest or dies suddenly, there will be guidance on what action should or shouldn't be taken by a healthcare professional, including not performing CPR on the person.