10 October 2013
During a routine inspection
We found the service had taken action to address the compliance actions made in the last inspection report. The service has liaised with the local authority regarding policies and procedures for the safeguarding of vulnerable adults as well as providing safeguarding training for staff.
Checks on the suitability of staff were carried out before staff started work.
We found staff had an induction when they started work and that there was a programme of training in subjects such as moving and handling and first aid.
We spoke to three people who received a service from PTS Southern Ltd. People told us they received a reliable service and that their transport was generally on time and that staff treated them politely. One person said, 'They are brilliant.' Another person, 'As far as I am concerned, they can do no wrong.' People said staff were polite, cheerful and helped in every way they could.