Updated 3 April 2024
Dates of assessment 10 & 16 September 2024. St Stephen's Care Home is a residential care home providing accommodation and personal care to up to 51 people. The service provides support to younger adults and older people, including people living with dementia. At the time of our assessment there were 45 people using the service. The last rating for this service was requires improvement. The overall rating remains the same at this assessment. We assessed 24 quality statements across all key questions. The inspection team consisted of 2 inspectors, a specialist advisor in nursing and an Expert by Experience An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. We reviewed information we had received about the service. We sought feedback from the local authority and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all this information to plan our inspection. We spoke with 11 staff who worked at the home. This included the regional manager, the registered manager, the deputy manager, 2 senior care workers, 4 care staff, the chef, a member of the domestic team and the maintenance person. We reviewed a range of records. This included 8 people’s care records, multiple medication records and clinical records. We looked at records relating to the management of the service and people’s safety, such as checks on the premises and people’s personal emergency evacuation plans. We also looked at audits and checks undertaken by the manager and provider’s representatives about the quality of the care provided. These included surveys completed by people and relatives. We reviewed records showing how staff were recruited and trained and how staff competency was checked. We identified 2 breaches of regulation in relation to safety and governance.