Archived: Riverbank Medical Services

Updated 23 July 2018

Riverbank Medical Services is located at Church Street, Warsop, Mansfield, Nottinghamshire NG20 0BP. The name of the registered provider is Riverbank Medical Services.

Regulated activities include Diagnostic and screening procedures, Maternity and midwifery services, Surgical procedures and Treatment of disease, disorder or injury.

Riverbank Medical Services is a training practice and is run by two GPs: Dr Amil Kaistha (male) and Dr Shamila Somasundram (female) with the nursing team consisting of a senior practice nurse, practice nurse and health care assistant/phlebotomist. Additional practice staff include the practice manager, prescription clerk and the reception and administration team.

The practice has approximately 4,500 patients and is open between 8am and 6pm Monday to Friday. The surgery offers an extended hours session on Wednesdays from 6.30pm to 8.00pm and on Tuesday mornings from 6:45am to 8:00am. The practice can provide appointments on Saturday morning in rotation with local surgeries within the Mansfield area between 8:00am and 12:00pm.

There is a large car park at the practice with disabled spaces available. The practice is situated in Warsop in a purpose built building that is fully accessible to patients with wheelchairs and those with restricted mobility.

The practice has high deprivation levels and sits in the third more deprived decile, based on the index of multiple decile (IMD 2015). It lies within the NHS Mansfield and Ashfield Clinical Commissioning Group (CCG). A CCG is an organisation that brings together local GPs and experienced health professionals to take on commissioning responsibilities for local health services.

Updated 23 July 2018

This practice is rated as Good overall. (This was the first inspection for the provider)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Riverbank Medical Services on 25 April 2018. This inspection was carried out as part of our inspection programme and because there was a change to the registration.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice investigated them thoroughly, learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use, were able to see a named GP and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.
• Patient survey figures were consistently above average when compared to CCG and national averages. Patients told us the practice team were caring, respectful and kind.
• The practice had good facilities and was well-equipped to treat patients and meet their needs.
• Safety alerts were reviewed and cascaded to the relevant clinicians. Searches were logged and carried out to ensure action was taken against the alerts and patients were safeguarded.
  

The areas where the provider should make improvements are:

• Take action to highlight the location of the defibrillator by placing a sign on the reception door.
• Develop a training matrix to enable sufficient oversight of staff training.
• Take action to ensure the oxygen cyclinder is at least half full.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Updated 23 July 2018

Updated 23 July 2018

Updated 23 July 2018

Updated 23 July 2018

Updated 23 July 2018

Updated 23 July 2018