28 August 2013
During a routine inspection
A relative of a person who used the service told us; "The quality of staff is second to none. It is a hundred times better than another agency. No rushing, they take their time."
We found care staff had access to current policies and procedures that gave clear guidance on how to escalate any concerns.
We sampled five personal files of care staff and found staff were appropriately trained to undertake their roles and responsibilities.Care was planned and delivered in a way that was intended to ensure people's safety and welfare.
One member of staff told us; "I feel I have excellent support from my manager. I have worked for other agencies but i am happy here."
The manager explained that formal audits were yet to be undertaken, however it was clear that the service had implemented a system to monitor the standard of the quality of the care provided.