Market Square Dental Practice

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Staff described the reasonable adjustments they had made to ensure the practice was accessible. These included a hearing induction loop, large print or alternative formats, reading glasses, a newly constructed ground floor surgery, accessible toilet and language translation was available if required. There was one step at the front of the practice, following the inspection the practice confirmed a portable ramp had been purchased to improve wheelchair access to the practice. Staff were clear about the importance of providing emotional support to patients when delivering care.

Staff had carried out a disability access audit. Following the assessment, the practice confirmed this would be reviewed to continually improve access for patients and would include the newly purchased portable ramp, the new ground floor treatment room and the accessible toilet. We noted grip rails and hand rails on the stairs going up to the first and second floors of the practice to support patients. The operations manager confirmed the worn carpets on the stairs were due to be replaced and were part of the redevelopment plans for the practice. The practice supported more vulnerable members of society such as patients living with dementia or adults and children with a learning disability. The practice displayed its opening hours and provided information on their website, patient information leaflet and social media pages. The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence (NICE) guidelines. The practice provided telephone numbers for patients needing emergency dental treatment during the working day and when the practice was not open. At the time of our assessment, patients who needed an urgent appointment were offered one in a timely manner. When the practice was unable to offer an urgent appointment, they worked with partner organisations to support urgent access for patients.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.