• Dentist
  • Dentist

Sleaford Smile Centre Also known as teeth @ clover house

11 Clover House, Boston Road, Sleaford, Lincolnshire, NG34 7HD (01529) 304136

Provided and run by:
Clover House Dental Practice Sleaford Limited

Important: The provider of this service changed. See old profile

Report from 21 October 2024 assessment

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Caring

Regulations met

Updated 3 December 2024

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Kindness, compassion and dignity

Regulations met

Patient feedback provided a positive view of the dental team and care provided by the practice. Patient comments included that staff were welcoming and attentive, acted with integrity, and showed compassion. Patients said staff were professional, courteous, and considerate. Patients felt they were treated as individuals, and their personal and cultural needs were respected. Comments included; ‘Your treatment is always explained verbally and documented which makes personal choices very easy to attain.’ ‘Very professional explain every aspect of care in detail and in depth. They will tailor this to what I want and do not want to know. I always like to know a lot so ask lots of questions and they will be answered in a way I understand. The range of treatments is extensive and caters for my needs.’

Staff were aware of their responsibility to respect people’s diversity and human rights. Staff were aware of the importance of privacy and confidentiality. Staff felt respected, valued and supported in their roles. Leaders described how they supported the wellbeing of staff.

Treating people as individuals

Regulations met

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

Independence, choice and control

Regulations met

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

Responding to people’s immediate needs

Regulations met

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

Workforce wellbeing and enablement

Regulations met

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.