Royal Greenwich Shared Lives

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received a personalised service that met their individual abilities and needs. The service promoted a culture where people's individuality was valued and their rights protected. The service was responsive to people’s needs and wishes.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and relatives spoke positively about the service and said people’s needs were being met. Feedback showed positive relationships had developed between people and staff. People were encouraged and supported to provide feedback and were involved in having a say and making decisions about their care, health and wellbeing. People were able to live their lives as they wished to do so. A relatives told us, “[Person] loves where they are. They are really good to [person]. I am satisfied.”

Staff had a good understanding of the ethos of the service and were clear about their responsibilities. They understood their roles and told us they were supported by the registered manager and colleagues. A staff member told us, “[Registered manager] is very good and very supportive She is professional and does ask how you are and supports you. She knows and supports her staff well.” Another staff member told us, “[Registered manager] is very supportive and encourages you to speak up about things.” Staff had received training and had a good understanding of equality and diversity. A staff member told us, “It is accepting people for who they and letting them live. Everyone is an individual and should be treated as the individual person. People are unique and should be treated that way. They should be able to embrace and live their lives as they want.”

The service ensured people’s and staffs individuality was respected regardless of their abilities, their background or their lifestyle. For example, people were provided with any support they needed in relation to their sexuality, cultural or religious needs. One person was supported to cast their vote in local elections. People with specific needs such as learning disabilities and mental health were supported and able to access work placements and volunteering opportunities if they wished to do so and live their lives as fully as possible in the community. Staff wellbeing was promoted by, offering a range of training and supportive measures through employee assistance programmes, staff groups such as LGBT+, Race Equality Network, Mental Health, Women, Disabled staff networks events throughout the year. The service was committed to the providers Equality and Equity Charter to help ensure a fairer and more equitable society that recognised and celebrated the local community’s diversity. Equality and diversity polices and procedures were in place. People were supported to achieve good health outcomes. Welfare visits by the service were conducted with people once they had received treatment and were back home to ensure people received the appropriate support to aid a safe recovery. The service worked in partnership with healthcare professionals and supported people to access healthcare services as well as timely referrals for care reviews if and when people’s needs changed. A healthcare professional told us, “The Shared Lives Team were very involved in the process when a carer and young person chose to maintain the same living arrangement post-18. The service has always shown a flexible approach with the social work team. They attended initial meetings to ensure the relevant information was shared which created opportunities for questions to be asked, to support parties to make an informed decision. This helps ensure a smooth transition from children to adult setting."

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.