The Care Quality Commission

Archived: Compassion Home Care Limited

26 Cowden Road, Orpington, Kent, BR6 0TR (01689) 825155

Provided and run by:
Compassion Home Care Limited

Important: This service is now registered at a different address - see new profile

All Inspections

5, 6 June 2013

During a routine inspection

People we spoke with or their relatives told us that they were happy with the care they received and that they had no complaints. One person told us they felt their care worker was "very well trained" and that they sometimes stayed "longer than needed" to help with additional minor tasks. One relative told us that staff were "very respectful" and that they were always told in advance if their regular care worker was unable to attend.

We found that people were informed and involved about decisions relating to the care they received. Their needs were assessed and care was planned and carried out in a way which ensured their safety and welfare. The provider had made appropriate checks to ensure that staff were suitable for their role. Staff had received training in the safeguarding of vulnerable adults to help ensure that people using the service were protected from the risk of abuse. We also found that the provider had systems in place to monitor the quality of the care and that they promptly responded to any changes to care packages requested by people using the service.

25 July 2012

During a themed inspection looking at Domiciliary Care Services

We carried out a themed inspection looking at domiciliary care services. We asked people to tell us what it was like to receive services from this home care agency as part of a targeted inspection programme of domiciliary care agencies with particular regard to how people's dignity was upheld and how they can make choices about their care. The inspection team was led by a CQC inspector joined by an Expert by Experience who has personal experience of using or caring for someone who uses this type of service.

We used telephone interviews and home visits to people who use the service and to their main carers (a relative or friend) to gain views about the service.

We spoke with senior staff at the time of our visit to the office on 24 July 2012 and also spoke with three care workers during our inspection home visits on 25 July 2012. We visited three people in their own home as part of this review and spoke with them about their experiences of the support they had received. We also spoke with three people using the service and one relative over the telephone.

The majority of people spoke positively about their care workers. One person using the service said: that they were 'very happy' with the care provided by the agency. Another person told us that: 'staff are wonderful' and that they 'can't speak more highly' of the agency. One person said that staff were 'so well trained.'

People told us that they felt safe, and if they had concerns they were comfortable in raising these with a carer or someone from the agency's office. Only one person we spoke with told us that they were not sure how to make a complaint although they were happy with the care provided. Another person said 'I would telephone head office straight away to make complaint.'

Everyone we spoke with said that care workers were usually on time and when there were delays the agency or the care worker would let them know.

All of the people we spoke with said that they were treated with dignity and respect at all times. One person using the service said that staff always knocked on the door to ask permission to enter the room. Two people told us that their preferred names were always used by care workers.

All of the people we visited at home told us that their needs were assessed and that staff had always provided the services required. One person said that 'staff knew what I needed done and done it for me.'