- Care home
41 West Hill
Report from 8 May 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 22 May to 6 June 2024. 41 West Hill is a ‘care home’ providing personal care and support to younger adults living with a learning disability and autistic people. At the time of the assessment, the service was supporting 4 people with their personal care needs. We assessed a total of 20 quality statements from the safe, caring, and well-led key questions and found areas of good practice. The scores for these areas have been combined with scores based on the key question ratings from previous inspections. This assessment did not cover all parts of our Single Assessment Framework; therefore, we have only updated scores and ratings for those areas which we have assessed. We will carry out future assessments to cover other parts of the Framework and will update our website with our findings. There have been some improvements made since the last inspection. We found improvements had been made to the oversight of incident and accidents. The use of physical and chemical restraint had reduced significantly since our last visit. The communication and relationship between management and relatives had improved. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
People's experience of this service
Relatives of people living at 41 West Hill, felt improvements had been made and their loves one’s were safe. They spoke positively about the new registered manager and told us they felt listened to. Relatives told us they were happier about the service their loved ones were receiving and felt staff had a good understanding of their loved ones needs. However, people were not always protected from restrictive practice. The principles of Mental Capacity Act had not always been followed. Care plans did not demonstrate if the least restrictive options were always applied when making best interest decisions for people. People were not always given the opportunity to continuously learn new skills and set new goals to live a more independent life.