28 February 2013
During a routine inspection
Appointment times and days were arranged around the person so they could access the service at their convenience. People said they had been given clear explanations and written information about the process. Through the feedback forms one person commented, 'I was delighted with the full explanation, information and diagnosis.'
Care records showed that people had been involved in decisions about their ultrasound screen and scan. All the necessary information about the person was in place. The person's medical history had been discussed and recorded and their consent to the procedure confirmed.
People were able to self refer to AMS St Annes, although there were also referrals from GP's and other professionals. The results of procedures were given directly to the person
Appropriate staff cover was available to ensure people receive a consistent and well managed service. The manager listened to comments and suggestions about the service and had an effective complaints procedure.