The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Assisted Living Solutions

1-2 Welland Court, Brockeridge Park, Twyning, Tewkesbury, Gloucestershire, GL20 6FD (01684) 857520

Provided and run by:
Assisted Living Solutions Limited

Important: This service was previously registered at a different address - see old profile

All Inspections

10 October 2013

During an inspection looking at part of the service

At our inspection on 26 April 2013 we found that some people's records were not accessible and could not be located promptly. The provider told us they would review their systems for cross referencing people's care records in their own homes and in the office. We were able to access the care records which were previously unavailable. We found that they were being reviewed and kept up to date.

Concerns were raised with us that some staff providing care, support and treatment to people with complex needs were not competent or confident to deliver clinical tasks. The provider told us that a new team of staff were being trained in clinical tasks and would be observed by a nurse until assessed as competent. Only when the nurse, person receiving the care and staff were confident of their competency would they be allowed to perform the tasks alone.

1, 2 May 2013

During a routine inspection

We spoke with three people who used the service in their homes and looked at feedback from other people as part of the quality assurance process. We spoke with six staff working for the agency and observed a member of care staff supporting one person in their home. People told us they were happy with their support and had no concerns. They told us staff came on time for their visits. They said staff talked to them about the support they needed and encouraged them to be independent.

The provider cooperated with other social and healthcare professionals. They shared confidential information with other services and individuals with people's consent. People were supported to access other social and healthcare professionals.

Medication was handled safely and appropriately. People were encouraged to be independent. Audits were in place to assess staff competency to administer medicines.

Staff were happy with new rota arrangements. People said "staff are alright, I enjoy it" and "staff understand my needs". People said staff visited them on time and had not missed any calls.

Robust internal and external quality assurance systems were in place, enabling people, staff and others to give feedback about the quality of service provided. This included, "I am very happy about the way the service is going" and "I would talk to the staff if I have any concerns. I am fine with my support".

24 July 2012

During a routine inspection

We spoke with four people using the service over the telephone. Three people told us they were treated respectfully by staff. They said they made choices about their daily lives.

We asked them if they were involved in their care. People told us staff talked to them about the care and support they needed. Three people confirmed they had care plans which they discussed with staff. They told us staff listened to them and supported them with their personal care.

We discussed with people whether they knew how to make a complaint. People told us they would talk to staff if they had any concerns. Three people told us they had no worries or issues with the care and support they were receiving. One person had concerns about changes to their service and had spoken with a member of staff about these.

We talked to people about staff. They told us "staff are nice", "staff are fine" and "staff are lovely". People confirmed that staff were polite, kind and treated them well. They said staff helped them to do lots of activities and understood their needs.