• Dentist
  • Dentist

CastleView Dental

1 Farm Yard, Windsor, Berkshire, SL4 1QL (01753) 257237

Provided and run by:
DOCS UK Limited

All Inspections

During an assessment under our new approach

We had previously undertaken a comprehensive inspection under our previous methodology of CastleView Dental on 6 November 2023 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well-led care and was in breach of regulation17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. We undertook a follow up focused assessment on 20 June 2024. This assessment was carried out to review the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements. We found the practice had met regulations. The practice had systems to manage risks, particularly in respect of fire safety, management and maintenance of x-ray equipment and infection prevention and control. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. There was effective leadership and a culture of continuous improvement. The practice is in Windsor and provides private dental care and treatment for adults and children. At the time of our assessment, the dental team included 3 dentists, a visiting orthodontist, implantologist and oral surgeon, 2 dental nurses, 1 student dental nurse, 1 dental hygienist, 2 receptionists and a practice manager. The practice had 4 treatment rooms. During the assessment we spoke with a dentist, receptionist and the practice manager.

6 November 2023

During a routine inspection

We carried out this announced comprehensive inspection on 6 November 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • Improvements were needed to infection control procedures to ensure they reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises but improvements were needed to ensure processes were effective.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation, but improvements were needed.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

CastleView Dental is in Windsor and provides private dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs.

Car parking spaces, including dedicated parking for disabled people, are available near the practice.

The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 5 dentists, 1 implantologist, 1 periodontist, 1 oral surgeon, 3 dental nurses, 1 dental hygienist, 1 student dental nurse, 1 practice manager and 2 receptionists. The practice has 4 treatment rooms.

During the inspection we spoke with 2 dentists, 2 dental nurses, the receptionists and the practice manager.

We looked at practice policies, procedures, and other records to assess how the service is managed.

The practice is open:

  • 9am to 5pm Monday - Thursday
  • 8am to 4pm Friday
  • 9am to 1pm Saturday

We identified regulations the provider was not complying with. They must:

  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

Full details of the regulation the provider was not meeting is at the end of this report.

There were areas where the provider could make improvements. They should:

  • Take action to ensure that all clinical staff have adequate immunity for vaccine preventable infectious diseases.

10 December 2013

During a routine inspection

Patients we spoke with were happy with the service provided by Castle View Dental practice. They told us, 'they were recommended to me and I am really happy with them.' Another told us, 'I travel a distance to get here and I am extremely pleased with the treatment I have had.'

Investigations, including X-rays when appropriate, were carried out and treatment options were discussed following diagnoses. One patient told us, 'I had my teeth inspected, an x-ray, the hygienist and a comprehensive dental plan given to me. I knew exactly what was going on with my teeth.' Written copies of treatment plans were routinely given to patients and follow up appointments were made as appropriate.

The environment was clean and tidy on the day of the inspection. Instruments were appropriately decontaminated and stored safely. Adequate infection controls procedures were in place and routinely followed by staff.

Staff received support by management and were given the opportunity to express their views at meetings. All clinical staff were registered with the General Dental Council (GDC) and we saw evidence of their continuous professional development and up to date training as required by the GDC.

There was a complaints policy on display for patients and systems in place for handling complaints appropriately.