14 May 2013
During a routine inspection
People told us they were satisfied with the care and support they received and their care workers were caring and capable. One said, 'I am very happy with them all'. People said they felt safe and comfortable with their care workers. One told us, 'They help me in any way they can'. People confirmed their care and support were provided according to their plans and with their consent.
We found the service took steps to ensure people had agreed to their care, which was delivered according to personal assessments and plans. Arrangements had been made to protect vulnerable adults against the risk of abuse, and to ensure that medicines were handled appropriately. Staff were supported to deliver care to the required standard. The provider had systems to assess and monitor the quality of service, and accurate and appropriate records were kept.
In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time.