19 August 2013
During a routine inspection
We spoke to three people about consent. One person told us, "They always ask for permission". Another person told us, "They listen to what I ask for. They won't do anything without asking me first".
We spoke to people about the care they and their relative's received. One person told us, 'I'm happy with them. It's a really good and friendly service'. A relative told us, 'we're very pleased with them. It gives us all peace of mind'.
Appropriate arrangements were in place in relation to the recording of medicine administration. Care workers told us they had read and had a copy of the provider's medication policy and the joint working protocol. Care workers stated the importance of medication administration and told us they were confident in assisting people with their medication.
Appropriate checks were undertaken before staff began work.
People who used the service, their representatives and staff were asked for their views about their care and treatment. The provider conducted spot checks to monitor the performance of their care workers.