1 August 2013
During a routine inspection
All the people we spoke with told us that they were very happy with the service. One person told us, 'I am really pleased with everything' and another person said, 'I am very satisfied the manager is very easy to talk to.'
People told us that their needs were being met. All the people we spoke with told us that they were happy with the staff and felt safe. There were systems in place to recognise and report any abuse so people were protected from the risk of harm.
All the people we spoke with said the manager and staff were friendly and helpful. We saw that systems were in place to ensure that only staff that were suitable to work with vulnerable people were recruited.
All the people we spoke with told us that if they were not happy about something they would speak with the manager. We saw systems were in place to monitor the quality of the service and to make improvements.