25 February 2014
During a routine inspection
The people we spoke with told us they were fully involved in all aspects of their support plans and their needs were understood by their family nurse who visited them. They both explained that their family nurse supported them throughout the programme and encouraged them to be self-reliant. They told us their nurse always listened and responded to them. They told us they had one to one support throughout their time on the programme and they could rely on their nurse. We saw there were a number of records to show how the company worked continually with other providers to ensure both care and support provided were linked.
A complaints procedure was available to address any issues. The provider used a number of quality assurance measures to monitor and improve the service.