16 June 2016
During a routine inspection
Moreland Trust provides personal care to primarily Afro Caribbean older people with a range of needs in their own home. The service will cater for people of any cultural background however. At the time of the inspection they were providing a personal care service to two people.
There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us they were safe and there was sufficient staff to ensure they received the support they wanted. Systems in place identified risks to people. Staff were aware of these risks and how to minimise them. Staff were checked before they commenced work to ensure they had the aptitude and values to work with people. People’s medicines were managed safely.
People felt staff had the necessary skills and knowledge to meet their individual needs. People’s rights were protected as their consent was always sought before and during care. People had the support they wanted with their diets. Other health services were advised of changes in people’s health and circumstances with their agreement.
People thought staff were kind, caring and showed them respect. People felt their dignity and privacy was respected. Staff understood how to ensure people were able to make choices about their care. Staff supported people’s independence.
People were involved in their care, with involvement in their care plans and any changes to these. People’s care was provided in line with their agreed care plans. Staff understood people’s needs and preferences. People said they could complain and were confident concerns would be resolved.
People were confident the provider ran the service well. Systems were in place to capture and respond to people’s experiences and monitor the quality of the service. Staff were happy with their jobs and felt well supported.