30 January 2014
During a routine inspection
There were systems in place to reduce the risk and spread of infection. The practice appeared clean and well maintained on the day of the inspection. There was an infection control policy and an infection control lead who was responsible for ensuring that all protocols were followed.
We saw certificates of registration of membership with the General Dental Council (GDC) for dental members of staff and saw certificates to demonstrate that staff had completed mandatory and continual professional development (CPD) training.
The principal dentist was the complaints lead in the practice. The complaints policy was displayed in the reception area and visible to people using the service. It detailed the timescales for when a complaint would be acknowledged and investigated by and there were details on how people could escalate a complaint if they were not satisfied with the outcome of the investigation.