This was a scheduled inspection for the service. We also followed up two outcome areas that were found to be non-compliant at our last scheduled visit to the service on 20 November 2012.At the recent inspection people using the service told us they were happy with the service they were receiving and comments included, 'Prestige are very good in the things that they do' and 'The girls and boys (staff) are very good and do their job'.
Some other comments from relatives included, 'My [relative] is very happy with the personal care side of things, they maintain [relative's] dignity at all times, which is important.'
Staff working for the service were provided with protective clothing such as gloves, aprons and hand gel. This helped to minimise the risk of cross infection.
We looked at staff records and found that the provider did not have a robust recruitment procedure in place. We had concerns that some staff had started work before all the required pre-employment checks had been fully completed.
At the last inspection we found that the provider did not always ensure staff receive appropriate training and supervision. At the recent inspection we found little improvement had been made in this outcome area.
At the last inspection we found that the provider did not have an effective system to assess and monitor the quality of service that people received. At the recent inspection we found little improvement had been made in this outcome area.