Dental Beauty St Johns

We carried out this announced focused inspection on 1 June 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we usually ask five key questions, however due to the ongoing COVID-19 pandemic and to reduce time spent on site, only the following three questions were asked:

• Is it safe?

• Is it effective?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

• The dental clinic was visibly clean and well-maintained.
• The practice had infection control procedures which reflected published guidance.
• Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
• The practice had systems to help them manage risk to patients and staff.
• Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
• The practice had staff recruitment procedures which reflected current legislation.
• The clinical staff provided patients’ care and treatment in line with current guidelines.
• Staff provided preventive care and supported patients to ensure better oral health.
• There was effective leadership and a culture of continuous improvement.
• Staff felt involved and supported and worked as a team.
• Complaints were dealt with positively and efficiently.
• The dental clinic had information governance arrangements.

Background

St John’s Dental Practice is in Romford in the London Borough of Havering; North East London. They provide NHS and private dental care and treatment for adults and children.

There is level access via to the practice for people who use wheelchairs and those with pushchairs. Ample car parking spaces, including dedicated parking for disabled people, are available in the car park at the rear of the practice. The practice has made reasonable adjustments to support patients with additional needs.

The dental team includes seven dentists, eight qualified dental nurses, three trainee dental nurses, a dental hygienist, two dental therapists and a receptionist. They were supported by a full-time practice manager. The building was looked after by three caretakers who were responsible for cleaning and maintenance. The practice has six treatment rooms.

During the inspection we spoke with three dentists, three dental nurses, the dental hygienist and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday and Wednesday 8am-5pm;

Tuesday and Thursday 8am-7.30pm; and

Friday 8am-4.30pm.

Outside of these hours, patients are directed to NHS 111 or the emergency mobile phone for emergency care and treatment.We carried out this announced focused inspection on 1 June 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we usually ask five key questions, however due to the ongoing COVID-19 pandemic and to reduce time spent on site, only the following three questions were asked:

• Is it safe?

• Is it effective?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

• The dental clinic was visibly clean and well-maintained.
• The practice had infection control procedures which reflected published guidance.
• Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
• The practice had systems to help them manage risk to patients and staff.
• Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
• The practice had staff recruitment procedures which reflected current legislation.
• The clinical staff provided patients’ care and treatment in line with current guidelines.
• Staff provided preventive care and supported patients to ensure better oral health.
• There was effective leadership and a culture of continuous improvement.
• Staff felt involved and supported and worked as a team.
• Complaints were dealt with positively and efficiently.
• The dental clinic had information governance arrangements.

Background

St John’s Dental Practice is in Romford in the London Borough of Havering; North East London. They provide NHS and private dental care and treatment for adults and children.

There is level access via to the practice for people who use wheelchairs and those with pushchairs. Ample car parking spaces, including dedicated parking for disabled people, are available in the car park at the rear of the practice. The practice has made reasonable adjustments to support patients with additional needs.

The dental team includes seven dentists, eight qualified dental nurses, three trainee dental nurses, a dental hygienist, two dental therapists and a receptionist. They were supported by a full-time practice manager. The building was looked after by three caretakers who were responsible for cleaning and maintenance. The practice has six treatment rooms.

During the inspection we spoke with three dentists, three dental nurses, the dental hygienist and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday and Wednesday 8am-5pm;

Tuesday and Thursday 8am-7.30pm; and

Friday 8am-4.30pm.

Outside of these hours, patients are directed to NHS 111 or the emergency mobile phone for emergency care and treatment.