Alyson House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Staff ensured people had access to healthcare and support to maintain their wellbeing. When support needs changed, referrals were made to specialist for further advice such as the learning disability team or occupational therapists. When needed the service worked with advocacy services to support people in managing and understanding their care and treatment.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us staff supported them to maintain their wellbeing. One person said, “My keyworker talks to me about everything, and we make plans together.” Another person said, “I have been out to the library today and for lunch.”

Staff supported people to access activities in the community they enjoyed doing and to live full and active lives. The registered manager told us where a person wished to use transport independently, they risk assessed this and put systems in place for them to achieve this. Staff understood people’s rights under equality and human rights.

The registered manager supported people to access healthcare to ensure their physical and mental well being was catered for. Each person had a health passport to help them access services and had reviews with health professionals such as GPs, dentist or hospital specialist.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.