Archived: JAAB CARE LTD

Updated 1 May 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection was undertaken by one inspector on 4 and 5 April 2018 and was announced. We gave the provider 48 hours’ notice of the inspection because managers are sometimes out of the office supporting staff or visiting people who use the service. We needed to be sure that the registered manager would be available to speak with us on the day of our inspection.

Before the inspection, we reviewed the Provider’s Information Return (PIR). This is a self-assessment document we require providers to complete and send to us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

On the first day of our inspection we made telephone contact with the relatives of two people who were receiving a home care service from JAAB CARE LTD, and three care staff who worked for this agency.

On the second day of our inspection we visited the agency’s offices located in the London Borough of Lambeth and spoke in-person with the registered manager and the organisation’s co-directors. We also looked at various records including care plans for both the people that currently used the service, five staff files and a range of other documents that related to the overall management of this home care agency.

Updated 1 May 2018

JAAB CARE LTD is a home care agency. It provides personal care to people living in their own houses and flats in the community. At the time of our inspection this agency was providing a home care service to two self-funding older people.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have a legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

This provider was newly registered with the CQC in March 2017. This comprehensive inspection is the first time this new home care agency will have been inspected and rated by us. At this home care agency’s inaugural inspection we have rated them ‘Good’ overall and for four out of five of our key questions ‘Is the service safe, effective, caring and responsive?’ because we found the service was meeting all the regulations.

However, we have also rated them ‘Requires Improvement’ for the key question, ‘Is the service well-led?’ This was because the provider did not always maintain sufficiently detailed and easily accessible records as are necessary to be kept in relation to people using the service, persons employed and the overall management of this home care agency. We have made a recommendation about the way the provider maintains and organises records they are required to keep.

People’s relatives told us they were happy with the standard of home care and support their family members received from JAAB CARE LTD. They also felt their family members were safe with the staff who visited them at home. There were robust procedures in place to safeguard people from harm and abuse. Staff were familiar with how to recognise and report abuse. Recruitment procedures were designed to prevent people from being cared for by unsuitable staff. People’s relatives did not have any concerns about staff turning up late or missing a scheduled visit. This indicated there were sufficient numbers of staff available to support people. Staffing levels were well coordinated by the registered manager to ensure people experienced consistency and continuity in their care and that their needs could be met at all times.

Staff received appropriate training and support to ensure they had the right knowledge and skills to effectively meet people’s needs. The registered manager and staff adhered to the Mental Capacity Act 2005 code of practice. People were supported to eat healthily, where the agency was responsible for this. Staff also took account of people’s food and drink preferences when they prepared meals. People received the support they needed to stay healthy and to access healthcare services.

Relatives told us staff treated their family with the utmost dignity and respect. For example, staff ensured their family member’s privacy was maintained particularly when being supported with their personal care needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

People received personalised support that was responsive to their individual needs. People were involved in planning the care and support they received. Each person had an up to date care plan. People felt comfortable raising any issues they had about the provider and the service had suitable arrangements in place to deal with people’s concerns and formal complaints.

The provider had an open and transparent culture. They routinely gathered feedback from people using the service, their relatives and staff. Staff felt supported by the registered manager.