- Care home
Weald Heights
Report from 28 August 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 10 Sep to 17 Sep 2024. This assessment was triggered after we were notified of an injury which happened at the home and which had been looked at under safeguarding. Whilst we received a robust response in relation to this incident, we needed to review whether risks were being suitably managed and whether accidents and incidents were correctly reported, investigated, safety measures put in place and learning established following them. We did not identify any evidence of concern during this assessment. There was a strong ethos around learning at the service. There was an open and transparent approach by management and staff to ensure accidents and incidents were acted upon to prevent reoccurrence and drive improvements at the home. The provider had recently invested in new technology to alert staff to when people were moving in their rooms, this had reduced falls by a third in the months it had been in place. The registered manager was proactive in looking for innovative ways to reduce risks and provide good quality care. Staff had a good knowledge of safeguarding and the mental capacity act, they thrived to support people to remain as independent as possible, using robust risk assessments to underpin this. The home was well-led and people’s well-being, needs and wishes was at the forefront of all practice. People were supported by kind caring staff who went above and beyond to ensure people’s needs were met. There were enough staff to safely meet people’s needs and they were sufficiently trained to complete their role well.
People's experience of this service
People and their relatives spoke positively about the care provided at Weald Heights. People felt safe with staff, and we observed warm and friendly interactions. There were numerous positive comments about the range of activities available at the home, and how these were personalised to each person. People were supported to take positive risks to maintain as much independence as possible. People told us that there were enough staff to meet their individual needs, with one person saying, “Staff are always cheerful and helpful. I do feel safe here which is down to the staff.” Relatives told us that they were welcomed into the home and that staff and management were open and approachable should they have any concerns.