Dene Park House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People confirmed they were involved in decisions about their care and were supported to express their views and have as much control in the delivery of their care, as possible. Relatives or advocates were involved in decision making where appropriate. Staff supported people to manage their health and wellbeing in ways which promoted their independence, choice and control. People were supported to participate in culturally relevant, inclusive and diverse activities which were meaningful to them. People found staff were caring and treated them with respect. They spoke positively about staff but also said that they were busy and not always able to interact. Staff encouraged people to maintain relationships that were important to them and relatives could visit whenever they wanted.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People’s independence was promoted. They were supported to maintain relationships that were important to them. Families and friends were welcome to visit the service whenever they wanted. One person told us, “My daughter is in every day, we’ve had no problems.” A relative said, “Everything always seems alright when I come in, and I visit when I want.” People were encouraged to make choices. They chose how to spend their time and participated in culturally relevant, inclusive and diverse activities which were meaningful to them including, baking, gardening, arts and crafts, flower arranging, exercise programmes, entertainers and celebrating a variety of cultural events. People were enabled to attend live church services using a portable interactive screen that could be used in the privacy of their own rooms. People also enjoyed regular trips to the local pub. People and relatives gave positive feedback about the activities provided. One person told us, “I have done a lot of crafts and I like puzzles. My family comes in when they want, which is good.” A relative said, “The activities lady is very good.” People were involved in making decisions about how their care needs were met, for example, who they would like to deliver their care or what they would like for lunch. Some people preferred their personal care to be deliver by the same gender care staff and this was respected. During the lunchtime meal, people were given a choice of food and drinks. The mealtime service was well organised. The ambience was calm and sociable. Staff were kind, attentive and prompted people to eat. People and relatives expressed mixed views about the menus and variety of food. Their comments included, “The food is fine, you get a choice” and “The food is so, so.” One relative said, “The menu has been unchanged for ages, I bring in food for [relative] now.”

Staff understood people had the right to have choice and control over how their care needs were met. They involved people in day-to-day discussions about their care and understood people’s needs and preferences. Staff supported people to maintain their independence without compromising their safety. One staff member told us, “If someone can do something for themselves, they should be supported to.” Staff told us they encouraged individuals to make choices for themselves, for example, what they would like for lunch or how they would like to spend their time. One staff member told us, “People enjoy the food and there is plenty of choice. If people don’t like the choice on the day they can ask for an alternative and it will be given.” Another staff member said, “We try to do a variety of activities. We have a gardening club in good weather, we do colouring, we make items to go into rooms. People love the exercises, Bingo and listening to music.” The registered manager told us, “Each resident is encouraged to continue to participate in activities they enjoy and see friends and family. They can access the community as much as they would like to with support from staff, when required. Families sometimes use areas of the home for people’s celebrations and significant dates. Families have fed back that this helps both them and the resident maintain social connections whilst living within the care home.” The provider was responsive to our feedback about menus and told us they had identified this issue, and improvements were being made to menus and the variety of food available, in consultation with people and their relatives. They expected the new menus to be in place early in the New Year.

We observed people doing puzzles in the lounge in the morning and individual engagement in people’s rooms in the afternoon. People enjoyed spending time in their rooms and communal areas. Some were seen reading and watching television. We saw several relatives visiting during the inspection. People were able to spend time with them privately as well as in the communal areas.

Systems and processes were in place to ensure the service delivered person-centred care where people had choice and control over how staff met their needs. Care plans contained information about people’s needs and preferences to enable staff to provide appropriate care. Meetings were held where people and relatives could express their views about the service.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.